Call the number on the back of your food stamp/EBT card. You will then be required to enter in the account number on the front of your EBT card and PIN (personal identification number) number, and an automated system will give you your food benefit balance. B of A 866-692-9374 is the number to call. I had unemployment in 2012 and they had those records so they just ordered a new debit card with my old number and I got it in 3 days. You might need to ask them to order one for you but the woman I spoke to offered to help. Good Luck.
We will also implement enhanced fraud detection tools that may notify you via phone, text or email if we detect debit card transactions that appear to be outside of your normal usage patterns and appear to be fraudulent. To activate your Card and select or change your PIN, call 844.253.3042 or 646.817.9542 from outside the U.S.
The card works like other prepaid or debit cards. Use it wherever MasterCard is accepted including grocery stores, retail stores, restaurants, medical offices, etc. The card can even be used to pay bills and for online, phone, and mail orders.